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Air India Express Complaints & Reviews

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Updated: Jan 21, 2025
Complaints 670
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125
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Air India Express reviews & complaints(670)

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S
SriJam
from Chennai, Tamil Nadu
Jan 21, 2025
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Non refund on account of cancellation/resehedule

Address: S2, DAC-VARDHINI, NO.15-16,Signal Office Road, Anna Nagar, Pammal

Dear Sir,

My Flight booking : NF 2AB1IC[protected] Chennai to Bhubaneshwar
PNR : P 4 6 R 3 Z
TRAVEL DATE:[protected]
[protected][protected][protected][protected]----
I have booked 9 ( NIne ) tickets ( all are Senior Citizens) from Chennai to Bhubaneswar thro' Makemy Trip on 9th November, 2024 by Air India Express - Flight No.IX 2639.
Subsequently...
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V
virusat
from Bobbili, Andhra Pradesh
Dec 1, 2024
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Unethical behavior and scam, closing gate before official check in time.

We have emergency travel from Kochi to Visakhapatnam. We have booked flight from Kochi to Bengaluru and Bengaluru to Visakhapatnam. We have reached Bengaluru airport T1 at 6:25AM and our flight from Bengaluru to Visakhapatnam is at 7:30AM in T2 terminal. Air India express is closed before 60min official time only.
PNR: D7FITQ
PNR: Q75R3Q...
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J
jyoti kommuri
Nov 19, 2024
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My check-in luggage LOCK broken

Address: Shamshabad , Telangana

I travelled from Bangalore to Hyd today morning.
Flight no- 1X2870
Date 19 nov 2024
PNR S171HI
When I collected my suitcase at the belt, I found that the suitcase lock was broken and the zip was open wide open.
I complained to the concerned person. He took pictures and details

Our luggage has to be secure. Kindly look into this....
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S
Satheesh aswa
Jul 1, 2024
Jan 22, 2025
This thread was updated on Jan 22, 2025
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About refund

Address: Tc 18/612/15 puppy house asharamam road punnakkamugal aramada po TVM

Sir
My pnr:CTLY6L flight was canclled so far the money has not been craditted to the source account allredy passed 25 days...
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R
raghuvir123
May 23, 2024
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loss of money due to airlines and cleartrip policy

Address: Dabolim AirPort Goa

## Subject: Urgent Complaint Regarding Missing Passenger Name on Cleartrip Booking (Trip ID:[protected]

Dear Cleartrip,

I am writing to file a complaint regarding a recent booking I made through your platform on May 21st, 2024 (Trip ID:[protected]. The booking was a round-trip flight from Goa to Hyderabad for myself (Raghuvir Laxman Chary Nachinolkar) and my wife (Ritu Raghuvir Chary Nachinolkar).
br...
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S
syamdegala
May 22, 2024
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Refund regarding flight cancelled

Address: Gurgoan

Hi, My PNR no: S4HSFZ, from Varanasi to Hyderabad on May 8th, 2024. Got cancelled.

Still i didn't receive the refund.

May i know the status....
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P
praveen_a89
from Chennai, Tamil Nadu
May 20, 2024
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Flight rescheduled

Dear Air India Staff,

Our connecting flight was rescheduled and we faced more than six hours delay on the Hyderabad airport. Their was no proper person on the domestic airport transfers to guide us. We requested lunch option but after a lot of debate had to avail it. I was traveling with my elderly parents who have diabetes. air India express gave late lunches and no proper communication was given for further delay of the...
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V
vaibhavpadia
from Mumbai, Maharashtra
May 18, 2024
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pathetic and awful support

My name is Vaibhav Padia. I booked the flight of Air India Express for 9th May 2024 from Mumbai to Bengaluru. The PNR no is F2RR4Z.

In the flight all tje Four washrooms were in a pathetic condition, no flush was working, nor clean, even the flight attendants were not up to the mark for customer support.

Due to weather condition, the flight diverted to Chennai and there almost I spend 2 to 3 hrs inside the flight.br...
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J
janhaviab
May 14, 2024
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For my flight from BLR to BOM, i had paid INR 250 for aisle seat selection
Amount is paid via UPI but immediately after payment site got stuck and web check in shown incomplete.
i tried calling customer care, but for almost 15 mins only auto message is played "we will connect to customer happiness executive" and no progress.
the chat TIA is useless for this
complete my web check in or refund INR 250
May 14, 2024
Complaint marked as Resolved 
After waiting for more than 20 mins on customer care call with repetitive audio of our "customer happiness executive will reach to you shortly" finally able to connect with one human customer care representative. He accepted that amount is deducted so he supported for completing the web check in.
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    A
    Anju Chopra
    from Noida, Uttar Pradesh
    Apr 29, 2024
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    Forgot airpods in flight no I5 613 (Bengaluru to Surat)

    Address: KULEEN CHOPRA, O 2102, GREAT VALUE SHARNAM, SECTOR 107, NOIDA 201304

    I fogot my airpods in green cover in the flight no flight no I5 613 (Bengaluru to Surat). My seat no was 7A

    I am wondering if I can get them back please....
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    Address: Guwahati

    Hi, my one trolley bag is not arrived yet from Pune. Yesterday whenever I communicated with Air india express staff they told me my trolley will be deliver today at 7-8Am morning. But just now I called in Guwahati Airport, they have told till now it's not arrived from Pune. Currently I am under doctor's treatment, my all medicines which are very costly are there in my luggage. From yesterday I am not taking my medicines, I am facing difficulties...
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    S
    Surojit Palit
    from Kolkata, West Bengal
    Apr 7, 2024
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    Compensation for cancellation of flight

    We had a confirmed flight with Air India Express on 4.4.2024 from Ayodhya to Kolkata (PNR I1F29C). We were informed on 3rd April evening by e mail that our flight had been cancelled due to operational reason. As there is a limited flight at Ayodhya, it was not possible to take another flight on the same day. We were forced to stay back and rescheduled our ticket next day. It costed us lot of money to stay back one additional day with no fault...
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    Address: w/o venkateshwara rao, near suddabai, koppole
    Website: 9550036471

    Flight rescheduled from[protected] to[protected] due to technical iisue, . after a long argument with the air line executive they arranged hotel near the airport area, hotel people charge the money while going to the airport which they suppose to noty charge, they told told us to claim the money in the airlines, i had gone to duty one day late and appiled leave, so plz compensate one day leave money and hotel bill, kindly find here the...
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    Address: w/o venkateshwara rao, near suddabai, koppole

    Flight rescheduled from[protected] to[protected] due to technical iss, iisue, . afterr a long argument with the air line executive they arraged hotel, hotel people charge the money while going to the airport...
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    C
    calidengg
    Mar 11, 2024
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    Extra charge for additional luggage

    My friend Ahmad Mujeeb, PNR no D93RUX was flying in 26thFeb24 from Dubai to Mangalore. On his request, I added 10kgs luggage by paying 100aed from my credit card on 25th Feb24. Once he reached the air india desk for boarding pass, he was told that the amount for 10kg/ AED 100 was on hold. He was asked to pay AED 200 to clear the luggage (bill with me for 200aed). Now, he has paid AED 300 instead of AED 100 (AED 20O extra). Air India has accepted...
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    G
    Gururaj Bhat T
    from UDUPI, Karnataka
    Mar 1, 2024
    Mar 2, 2024
    This thread was updated on Mar 2, 2024
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    Fare break up

    Address: ANAND No 12 Narayana Nagara Ambagilu Udupi

    I have booked 4 tickets in which 3 senior citizens under PNR No FU2P6Y.
    I tried help line nos and did not get required information. I did not got any mail id to request. Kindly provide break fare for senior citizen and normal passenger as per referred PNNR....
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    URVI
    NIFT SRINAGAR
    23 02 2024

    Chief Executive Officer/Head of Customer Service
    Air India Express
    Dear Sir,
    I hope this letter finds you well. I am writing to bring to your attention an unfortunate experience I had while travelling with Air India Express on 23 02 2024. My name is Urvi, and my PNR is K6MKXD. I was scheduled to fly from Ranchi to Srinagar via New Delhi, with flight numbers I5...
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    S
    swaroopslohit
    from Tumkur, Karnataka
    Feb 21, 2024
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    Compensation for damages to personal passenger luggage in transit

    Address: Air India Express, Bengaluru

    1. I traveled from Delhi to Bengaluru by flight IX1592 on 25th January 2024, PNR-P2B57P, Seat no 29E.(Boarding pass attached with this email)

    2. I received my Suitcase in broken condition on arrival at Bangalore T2 terminal. (Baggage Tag and photos of the damage to suitcase attached)

    3. I reported this at the Baggage section of Air India Express and raised a report after physical verification of the damage on...
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    B
    bibhuti.talk2me
    from Delhi, Delhi
    Feb 17, 2024
    Feb 18, 2024
    This thread was updated on Feb 18, 2024
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    Resolved

    No refund after cancelling flight instead of rescheduling automatically buggy software

    I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
    Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...
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    B
    bibhuti.talk2me
    from Delhi, Delhi
    Feb 16, 2024
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    Resolved

    Instead of refunding when I cancelled the flight making it rescheduled by default

    I have made a booking initially for airasia flight from Bangalore to Bhubaneswar on 17th Feb with PNR Q1VWHC but due to some reason I have to postpone my travel to 19th Feb.
    Since I got better offer on Makemytrip I made a fresh booking with PNR E9NLKH for 19th Feb and cancelled the existing booking with PNR Q1VWHC but somehow on your site it shows I have rescheduled this Q1VWHC PNR and asking me to pay Rs.3000 instead of refunding...
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