Air India Express — Bad behaviour kannur airport checkin counter staff

My wife was travelling from Kannur To Doha Qatar this month April 2022, the Airindia express counter staff in kannur Airport behaved very Badly without considering her as a Female and a solo traveller who is Having Ramadan Fasting, by mistake she carried some extra weight and the counter staff without any cosidertion shouted her to remove excess weight and she removed!!! The painful other thing is she was Fasting & she carried some food to break her fasting from the flight, the counter exresss staff ask her to weigh & remove her food from her Hand bag!! The way they approached her is very Badly by talking.. one soft bag is also damaged by this Airlines by careless handling. .
Conclusion train your Staff to behave in good manner! & pls don't select Gangsters as counter customer support staff!! As the kannur airport is built by Public share & they totally neglect that fact as well! !