[Resolved]  Air India Express — Disapointing and irritating service

Address: Ernakulam, Kerala

I was a traveller for IX-473(COK--CALICUT-BAHARAIN)--2.05PM--07/10 /14 Name---Mathew Cocheril Vacco Check in crew leader keep me waiting until the last moment(more than two hours) ----it was really the moments of tension I was traveling with a valid multiple /exit-re entry Saudi visa(but there was no emblem on the print out) Instead of clearing his doubt by checking in the Internet and taking a print out if needed---he made it as a big issue At the last moment i asked his name-----but his reaction was very sub standard. ( We are choosing Air India express ----due to Government institution ----not only due to low cost This type of crew members required training for politeness and responsibility-----they should know about others rights and how other airlines crews are behaving.--They should know that customers will not travel again, if the treatment is irritating---they should know that their behavior is important for company profitability and existence. This is a key point --Air India express should take care about customers rights and satisfaction Mathew Cocheril Vacco E-Mail:[protected]@rediffmail.com