Air India Express — Flight delay next day flight airport not allowed to stay

URVI
NIFT SRINAGAR
23 02 2024

Chief Executive Officer/Head of Customer Service
Air India Express
Dear Sir,
I hope this letter finds you well. I am writing to bring to your attention an unfortunate experience I had while travelling with Air India Express on 23 02 2024. My name is Urvi, and my PNR is K6MKXD. I was scheduled to fly from Ranchi to Srinagar via New Delhi, with flight numbers I5 745 and I5 741, respectively.
Regrettably, my journey was marred by significant delays and a lack of proper assistance from your airline, which resulted in substantial inconvenience and loss for me. Upon arriving at Delhi, I encountered a considerable delay with my first flight, I5 745, which led to me missing my connecting flight, I5 741, to Srinagar. Consequently, I was informed that the next available flight was scheduled for the following day, effectively disrupting my plans and causing me to miss an important gathering at my institute, NIFT Srinagar.
As a newcomer to Delhi and without any acquaintances in the vicinity, I found myself stranded outside the airport, unable to gain access due to the rescheduled flight not being until the next day. Despite this predicament, I received minimal guidance or assistance from Air India Express personnel, which only exacerbated the situation.
The lack of proper communication, and assistance, and the delay in rescheduling not only inconvenienced me but also caused significant setbacks to my professional commitments and aspirations. I had invested considerable time and effort in preparing for the gathering at NIFT Srinagar, and the delay and subsequent mishandling of the situation by Air India Express have resulted in profound disappointment and loss for me.
I implore you to investigate this matter thoroughly and take appropriate actions to prevent similar instances from occurring in the future. It is crucial that passengers are provided with adequate support and guidance during unforeseen circumstances such as flight delays and cancellations. As a reputable airline, it is imperative that Air India Express upholds high standards of customer service and ensures the well-being and satisfaction of its passengers.
I sincerely hope that my concerns will be addressed promptly and that measures will be taken to rectify the shortcomings in your services. Thank you for your attention to this matter.

Yours sincerely,
Urvi
[protected]@gmail.com