Air India Express — Inhumane acts

THIS COMPANIES HAVE ZERO HUMANITARIAN CONCERNS and just care about money.
why don't these people understand that emergencies happen to all and can happen to even them and their families tomorrow

I booked a flight for my family on 7th April from India to Abu Dhabi
PNR 5PM1R3
flight was missed by my family .
we had a medical emergency with my nephew having a fall and hitting his head ad having a huge cut just hours before the flight

they had to be in the hospital for medical evaluation, had scans done etc
i have the medical details with me as well

they just did not cater to any of our concerns and just paid 1/5th of my ticket back as cancellation
guys tomorrow this can happen to your families also
this is a genuine concern and with all due respect just refund the one or at least a much better fraction

even to change flights I had to pay extra

WHERE IS THE JUSTICE IN THIS, IS THERE NO CONCERN FOR MEDICAL EMERGECIES AND PEOPLE'S FRAME OF MIND

I will also try and write to the air traffic authorities, airport authorities and the government to express my concern
HUMANITY COMES FIRST, understand it please
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