[Resolved]  Air India Express — Negligence of ground staff

Address: Mumbai City, Maharashtra

Dear Sir, I am really very disappointed and shocked by the service received at Shanghai airport. The tragic story is that, I along with six other passangers were travelling from Yiwu to Shanghai airport by bus. Due to an accident the roads were blocked and we reached after seven hours . Actually it takes only three and half hours at the most. Anyway we tried a lot to inform your staff about our situation that we are stuck on our way to the airport . But sad to say that a chinese staff attended the call she did not understand English instead of taking the pains to pass on the call to another person who could communicate with us she just rudely disconnected the phone. We tried many times again but no response NOBODY ANSWERED THE CALL. We were all stressed, frustrated tired and helpless waiting eagerly to reach our destination. Anyway by Almightly grace we reached at the counter at nine o clock and our flight was scheduled at ten o clock My flight details and refence TRAVEL INFORMATION Shanghai to Delhi -- Delhi to Chennai BOOKING DETAILS Booking reference no (PNR): JXKNP Web reference AIBE 12091084 Ticket No 098-[protected] As soon as we reached the airport there was not a single staff at the Air India counter. WE persuaded the other airlines staff to hunt the Air India staff but to no avail . The best part is the flight did not take of[censored]ntil 22:30 . If the flight was delayed and I am sure you guys must be pretty well aware about the incident occured on the highway then why were we not attended Do you understand how much problem I went through. I was lost and confused at the airport. Please justify how can there NOT be a single staff to attend the passangers or to guide them .What type of service is this ? Do you know how much loss I had to incur due to your incompetent service? Firstly I had to take a cab at this odd hour and look for accommodation which was very difficult . We had to go to various hotels and finally found one .Everywhere people took undue advantage of our helpless situation . We had no other choice but to get a fresh ticket to reach our destination and this goes without saying that we had to pay a huge amount to get immediate tickets for the next flights. All my programme went haywire . Please be kind enough to visualize the pain and botheration I under went for no reason or fault on my part . I need compensation I hope your staff is active enough so that other passangers like me do not under go the same problem which I had to go through . I am eagerly waiting for your positive and quick response . Thanking u in advance Your sincerely, Kishore Ramchandani peswani