[Resolved]  Air India Express — Refund of Ticket booked in February 2020

Address: Air India Express Air India Express Building, Gandhi Square, D.H. Road, Kochi - 682 016, India.

Hi,

I had booked a ticket for my flatmate Mr. Vinod Rajappan from Doha to Trivandrum on the 13th of January 2020. The journey date was 03rd May 2020 with two legs Doha to Kozhikode and Kozhikode to Trivandrum. The confirmed ticket with the PNR No.: - ANDVVZ is attached for your reference.

Unfortunately due to the COVID-19 situation in Qatar and India, the trip was canceled by Air India Express and the ticket was converted into an open ticket for future travel. Email dated April 30th, 2020 attached for reference.

Finally, I received an email (attached) stating that the ticket will be refunded within 7-10 days on the 24th of May 2022. However, my mode of payment is no more active as the credit card I used at the time of booking is no more valid. It has been more than a month and I have no idea what is going on. I tried contacting the Nodal Officer through email and there has been no update so far.

I am in a situation where every penny would count. I have been trying my best to follow up with the concerned personnel from Air India Express and the response has been rather cold. Kindly request your support to sort out this issue at the earliest.

Thank you in advance!

Gethin Shaji
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