Air India Express — regarding refund of cancellation

Address: 624003

I had plan to travel from coimbatore to newdelhi on 22.03.2020.in air india express ix - 013
Booking id: nf[protected]. Due to the situation of implemention of section 144 all over india on 22.03.2020. I have cancelled my ticket and i have not getting full refund. How it is possible to travel with my family in this situation? Kindly consider my case for full refund