Air India Express — Regarding refund of flight tickets

Address: Pune india

Dear Team,
Good morning!

My name is Akash subhash Devkule from Pune india .I've planned my flight for Dubai i.e on 5th May at 3:10pm, but twice the time for flight has been changed and at the end of day flight got cancelled.so i requested air india express officer at Mumbai airport to reschedule or refund for the same, they have also proceed for the same.The thing is the ticket is showing still active that's why customer care people couldn't able to refund that amount.I put mail to them for 3 times and I called air india express Mumbai for the same, but they also not picking up call .It's a worst experience I got yesterday.

So I'm requesting you to please give me follow up on the same.Im really disappointed with Air India express service..so please let me know the status of issue ASAP.
Kindly find flight details below.
Contact no -[protected]/±[protected]