Ajio — Account hacked and customer care not answering for the same

My account got hacked and while i was sleeping at night the hacker used my wallet balance and ordered something to some random address in Rajasthan(whereas i stay in Maharashtra). In the morning, i called customer care regarding the issue. I explained everything to the executive and then the first thing he asked my how did your account got hacked? Why would i call him if i knew that. He even told me to return the product(if the product would’ve been delivered to my address then why would i tell customer care that my account is hacked). And then he said he wanted to check in the system and kept my call on hold. For 52mins i waited but he didnt answer and then the call got disconnected. This is how Ajio helps customer. They dont give solution and then they trouble the customer by not answering & keeping customer on hold for 52mins. I actually took screenshot of the call.The hacker knew exactly how much balance i had in the wallet and also knew that the product ordered by him will be dispatched at that very moment(since product cannot be cancelled once dispatched). Clearly its an inside job and the seller is clearly involved in this hack. Even Ajio seems to be involved since they are not answering or cancelling the order dispatched.