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AJIO Complaints & Reviews

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Updated: Sep 4, 2024
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AJIO reviews & complaints(4116)

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P
priya_basak
from Kolkata, West Bengal
Sep 4, 2024
Sep 4, 2024
This thread was updated on Sep 4, 2024
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Denying Refund Amount after Returning the Product

I have placed one return order for one item that was purchased via ajio portal. On 1st Aug, 24 the pickup partner picked it up and I have shared the otp with him. But till now it was not being updated in the portal.

I have raised multiple tickets, but they closed it by saying that I was not available at my home and that’s why they were not able to pick it up.

I have a word with the delivery guy as well. He...
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gargi bindal
from bareilly, Uttar Pradesh
Aug 11, 2024
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No refund

The product has been returned but no refund was made...
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J
Johnro
Jul 5, 2024
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Exchange cancelled by Ajio

Hi,

I ordered a dress from online platform Ajio. Since the dress was smaller I requested for exchange for larger size within the exchange period however the exchange request was cancelled by Ajio and I was sent an email stating refund will be processed within 28th June but till date no refund has been processed.

Order ID EX[protected]
Order placed on Mon, 17 Jun, 2024

Email from Ajiobr...
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S
shilpas98
from Dharwad, Karnataka
Jul 2, 2024
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Issue related to return of the product

Order number : FN[protected]

I am trying to raise the return request from past one week for this order but the request was not being processed due to some technical issue on their website/app.

Now they are saying that the return window is closed which is not at all acceptable.

I want to return the product as it did not fit me well....
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A
Anjali.Arora5611
Jun 20, 2024
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Bad service

I recently purchased a t shirt from them and it had poor quality. It takes around 10 days to arrive and when it arrived, the packaging was torn. It was my first experience with AJIO and really get disappointed....
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R
Rhee31
from Mumbai, Maharashtra
Jun 13, 2024
Dec 27, 2024
This thread was updated on Dec 27, 2024
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Sent me empty parcel (bought product worth Rs 15,000)

Address: sanjay society

I bought a TUMI Duffel bag of Rs 15, 000. When i opened the parcel, it was empty. The outside package was NOT tampered but the ajio luxe box was open. Obviously it is the fault of the company and not the courier delivery.
They are not refunding my Rs 15, 000....
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A
aditya7000
Jun 9, 2024
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urgent complaint regarding order id f0100235672

I am writing to express my deep dissatisfaction with the recent experience I had with my order (Order ID: F[protected]) placed using the mobile number [protected].

Initially, I ordered a pair of black and white Superdry shoes (UK size 11) which was canceled on the last day of delivery without any appropriate reason provided. This was already quite disappointing.

Following this, I ordered a pair of retro Superdry...
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shan1964
from Belgaum, Karnataka
May 31, 2024
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I placed an order using net banking . but after the net banking transaction was completed. got the message that the transaction failed and if any amount was deducted it would be returned after 5-7 days
tried customer care but we cannot contact customer care as no contact number displayed on website
AJIO customer support has been notified about the posted complaint.
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    A
    atharv1505
    May 31, 2024
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    ajio account blocked

    Few days back I was having issues with my Ajio Account as whenever I tried adding items my card was not visible and a message "Sorry you can't place a new order appeared"

    Now I looked up for solutions for this problem on the net and someone suggested that I should PERMANENTLY DELETE MY account and make a fresh new one with my same email and phone hence I sent a mail to the Ajio team for the same.

    However after...
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    D
    Dheerajsharma0
    May 30, 2024
    Jun 3, 2024
    This thread was updated on Jun 3, 2024
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    I ordered a pair of shoes for ajio first Then the size did not come right, then after rechecking, ordered it again but again the wrong product came. When I made the return, the money was not credited to my pnb bank account but it shows in the app that the money has come into the account
    Mark as unresolved issue
    AJIO customer support has been notified about the posted complaint.
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      S
      SUJATARANI SAHOO
      May 28, 2024
      May 28, 2024
      This thread was updated on May 28, 2024
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      Address: AT/PO/VIA/PS-RAIRAKHOL, DIST- SAMBALPUR, NEAR KALINGA INSTITUTE, PIN-768106 ODISHA.
      Website: www.ajio.com/cart

      Refund not initiated even after products were picked - COM[protected]

      Even after atleast 50 email follow ups and 20 calls to Ajio, my above complaint is not resolved. It was raised by me on 7th JUne.

      Courier guy took products from me, when he was only supposed to pick only 3 items.
      The excess 3 products that courier guy took along with him, were never refunded by AJIO. Now it has been a month almost and after continuous follow ups, AJIO is not refunding my amount or product. my case is Ajio product 3pc shose are picked delivery courier from my house in excess products picked please solve this I have shared all photo copy of shose and order no of picked which through.NOT RECEIVED MISSING PRODUCT @3PC SHOSE Please call [protected] : Exces products pick up 3pc addidas shoes 6mm in two order id (FN[protected], [protected], FN[protected] and FN[protected])
      AJIO customer support has been notified about the posted complaint.
      May 28, 2024
      Updated by SUJATARANI SAHOO
      The excess 3 products that courier guy took along with him, were never refunded by AJIO. Now it has been a month almost and after continuous follow ups, AJIO is not refunding my amount or product. my case is Ajio product 3pc shose are picked delivery courier from my house in excess products picked please solve this I have shared all photo copy of shose and order no of picked which through.NOT RECEIVED MISSING PRODUCT @3PC SHOSE Please call [protected] : Exces products pick up 3pc addidas shoes 6mm in two order id (FN[protected], [protected], FN[protected] and FN[protected])
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        A
        Atharvmommy
        from Gurugram, Haryana
        May 27, 2024
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        wrong product received against ajio order no fn0832501873

        Website: Ajio

        I have ordered 2 shirts from Ajio Order Number: FN[protected]
        and received the wrong product against the same.
        Ajio is denying for refund or delivering the correct product.

        I have ordered the "Cantabil Mens Shirts" and received the Cantabil girls Nikker.

        Request you to please help me to get the refund amount of 1768/-....
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        A
        Ashish991112
        from Nashik, Maharashtra
        May 26, 2024
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        Return not initiated

        Website: Ajio

        I ordered the Buda jeans joggers from AJio on May 18th. The thing I ordered was black, but when I received it, it was dark green. So I immediately requested the return of the product. When I file a return request because I received the incorrect goods, Ajio executives respond that the proper item was dispatched....
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        S
        Soumya Sreenath
        May 19, 2024
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        Product is missing

        I ordered 3 kurthi set on 8th May 2024 and received only 2 products and I contacted customer care multiple times but they are repeating they delivered the product.
        My order id is FN[protected]
        Missing product details are
        SAABHI Bandhani Print Anarkali Kurta with Pants & Dupatta Size 3XL (Brand size XXL)

        Amount I paid 1, 396.67 (Includes Convenience Fee)...
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        R
        RiddhiPatel
        May 16, 2024
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        Missing products in order delivery

        Website: ajio.com

        I ordered 09 products worth 6k in May 2024. Out these 9 items, 3 products were NOT received; and 1 was incorrect product. Ajio badly messed up my order. As a loyal consumer, I registered complaint with their Ajio customer care but they were useless. Did not acknowlegde my compliant and instead said they have "STRINGENT QUALITY STANDARDS" to check and verify that all products were sent. This certainly was laughable! I am registering this complaint...
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        T
        Tahmad1
        from Srinagar, Uttarakhand
        May 16, 2024
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        I placed an order for a black hoodie with the word "dope" printed on it from Ajio, but they sent me a different item with an inexpensive and dissimilar print. I requested a return, but they insisted that they had sent the correct order. I contacted their customer service department, but they reiterated the same information. This is a clear case of fraud, and I would like a refund. Please assist me in resolving this matter.
        AJIO customer support has been notified about the posted complaint.
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          S
          Shilpi12Garg
          from Ghaziabad, Uttar Pradesh
          May 14, 2024
          May 16, 2024
          This thread was updated on May 16, 2024
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          request for resolution regarding partially missing parts and refund for online purchase

          Dear AJIO Customer Service,

          I hope this email finds you well. I am writing to follow up on a recent issue I encountered with an online purchase I made through your company. On 28 april 2024, I ordered Tissue floral print kurta plazo set from your website, Order Number FN[protected].

          Upon receiving the product, I discovered that it was missing several essential parts necessary for its functionality. Concerned,...
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          C
          cramaswamy04
          from Mumbai, Maharashtra
          May 12, 2024
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          Exchange of shirt of a larger size to smaller size

          Address: AJIO
          Website: luxe.ajio.com

          I ordered a shirt of size XL which got delivered yesterday - 11-5-24 and on checking the size it looked a size larger.
          So went to the AJIO site and booked an exxchange for a smaller size
          The Delhivery person got the exhange parcel today 12-5-24. However when he scanned the the EAN code of the shirt delivered yesterday to take back the return his software rejected mentioning the product EAN is not found
          I feel this is...
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          This is with reference to RT*****5933, wherein I had ordered Black coloured Saree on 28th April, however, completely different Red Colored Saree has been delivered. Surprisingly, your verification team falsely claims that they had send the right order. In contrast, I have all the complete packaging and product which was delivered to me and your pickup guy also admitted that it is the wrong product and a separate complaint needs to be raised...
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          Pradipti Varshney
          Apr 25, 2024
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          Website: www.ajio.com

          I purchased Nike shoes from Ajio for ₹5500, but they were one size bigger than what I ordered. When I returned them, Ajio claimed they failed their quality check and sent the shoes back to me. I refused to accept them, but the delivery person took them anyway. However, I haven't received either my shoes or a refund yet. Despite numerous attempts to contact them, I've received no response. They insist it falls under a "no refund, no return" policy, but I'm left without my money or the correct shoes. Can you help resolve this issue?
          AJIO customer support has been notified about the posted complaint.
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