I purchased Nike shoes from Ajio for ₹5500, but they were one size bigger than what I ordered. When I returned them, Ajio claimed they failed their quality check and sent the shoes back to me. I refused to accept them, but the delivery person took them anyway. However, I haven't received either my shoes or a refund yet. Despite numerous attempts to contact them, I've received no response. They insist it falls under a "no refund, no return" policy, but I'm left without my money or the correct shoes. Can you help resolve this issue?
AJIO customer support has been notified about the posted complaint.