Ajio — Ajio denying refund after confirming to refund on record

Dear Sir,

16th April: Order placed. FN[protected].

Raised an Exchange because the material quality and Size was dissatisfactory.

25th April: Exchanged. The material was really pathetic this time hence raised a return rerquest. As requested by ajio, sent pictures. Return order accepted.

1st May: Return picked up by ajio for refund. But refund, not processed.

Multiple follow ups for refund. Verbal misinformation provided by ajio agents. Refund date delayed continuously. Countless hours wasted on phone calls.

8th May: Ajio app notification confirms “return accepted and refund has been initiated.

12th May: Refund not processed. On calling Ajio again, customer care agents provides more misinformation and then hangs up after keeping on long hold. Call length 1 hours!

13th May: Apologies and asking me to wait for 2 more days. She promised that refund will reflect in two days.

16th May: On call they apologize and ask for one more day to process refund, yet again.

17th May: On calling, agent provided me the ARN no:[protected]. With the given ARN No i approached my Bank, where they said no refund or transaction processed.

20th May: on calling, they keep asking to wait on call nd disconnects.

20th May: I wrote an email to [protected]@ajio.com, explaining that refund has not been initiated for the returned product. i have attached all necessary proofs including my bank statement as PDF. No response received.

23rd May: Reminder email has been sent to same email ID for refund. No response again.

23rd May: Raised a complaint to escalate the refund denial. They closed it as resolved without giving a call to me.

24th May: Reflecting in AJIO app as refunded.

24th May: On calling, Rahul - agent responded rudely by saying not to call them again on this matter. We have provided ARN number for you to chase and he said he couldn't help me any more and hangs up.

24th May: Raised a new complaint in Ajio app. No response.


They are not processing my refund even after promising to do so on record. There agents are conveniently calling each other liar. They’re taking a high-handed approach. A quick internet search shows they’re well known for holding & denying peoples refunds at will.