Ajio — AJIO is a fraudulent company and its app has so much bugs

I have ordered 3 products of RS. 5882.90 2 of them came with irregular fit and 1 with different color. So I returned them but DELHIVERY logistic service personnel wrongly followed their procedure due to which my product has been Stucked at Gurgoan centre and my product is showing as not picked up yet still in process for pick up. I talk to them one of their executive. He said I cancelled your return so that your product will reshipped to you and he cancelled the product, but neither my product arrived nor my amount. I have called them about 20 times from when I created the request and now they don’t even pickup my call. I also to their senior personal named as Prashant and Deepak they assured me that I will get the resolution within time period but it is approximately 1 month passed but I haven’t got any response from them. I got penalized for rs 500 for non-payment of amount and I have to pay the pending amount.
Kindly refund my amount Please !!! I have all the proof against the fraudulent activities done by the company. Please !!! I request you to help me 😭😭😭😭😭😭
Regards
Aman Sisodia