Ajio — AJIO is cheating with me not giving my refund and attempting fraud with me

Address: AJIO online shopping application, Sri Ganganagar, Rajasthan

I have returned my product back to Ajio as they deliver wrong product to me on 13th of November for which I have a return acknowledgement receipt and a confrmational text message as a proof. I had shared all this with Ajio also many times but they don't want to help me and don't wanted to initiate refund. Every time I call them they say to wait for 1 week for resolution but never work on it. From last one month I am trying to get my Issues clear but they continuously cheating with me. Give no response. And ingnoring our concern. Order id is #FL[protected].
I had also mailed them many time but no response their also just ignores us.
Now I have lost both product as well as money.
I request you to please help me to get my money back and also request other customers to not use Ajio. Please prefer other applications.