Ajio — Amount debited but order not placed

With respect to the above subject an amount of INR 4673.11 is debited but no order has been placed and therefore no Order ID was created. The concern here is that an amount of rupees 4673.11 has been debited and no refund has been initiated nor has the order been placed. I'm tired of calling Ajio and they put my call on hold, I don't get a solution. Ajio is making zero effort to provide the refund though the amount has been debited from my account towards Ajio. Please provide me a refund, I am tired of constantly contacting Ajio.
I have attached the transaction screenshot for your reference and as proof of payment. Please consider this mail as a priority as the amount is very huge.I have dropped 34 mails, this absolutely infuriating. I have also shared a pdf of my bank statement where it's evident that the amount has been debited towards Ajio and was not credited back to my account till today. The transaction of INR 4673.11 has been highlighted in red in the PDF