Ajio — Amount paid through relaince points and gpay but order not placed

I ordered a few items, had some reward points which I used and the rest amount I paid by G pay, the amount got debited but the order has not been placed and now my reward points are also zero so they have used both my reward points and Google pay money but have not taken my order. I took a lot of time to select an order so I want the order confirmation since I've already paid, need my exact order asap