Ajio — Clothing

This is regarding Order ID 46447749. I received the package on 30th September 2021.
I had to exchange a Navy Blue Park Avenue Trousers for a bigger size .
Instead in a package with my name on it, inside was a Red Kurta XXL with a bill that belonged to another person, Rashmi from Ranchi Jharkhand.

I have been trying to follow up since then.
Multiple emails have been done . I am not able to create returns. Its showing refunded but no refund has been given.
Thier team even issued me grievance complaint no. COM[protected] and COM[protected].
I used those to complain. I was promised resolution by 14th October.
No refund has been issued.
Their team is constantly avoiding my emails, asking me for more days for refund and i am not able to create returns as well

Kindly look into the matter and take strict actions as it is being repeatedly done by this company and they have an awful customer service facilities where they dont even respond on their customer care numbers. It has been noticed that numerous complaints are being issued against this company yet they are refusing to improve their services.