Ajio — Complaint ID: COM[protected]. Order NO: FL[protected]. Forward AWB No: [protected].

Referring to your below reply on Complaint ID: COM[protected]. Order NO: FL[protected]. Forward AWB No: [protected].

Your response to my complaint is very unprofessional, not accepted at all, you are making the customer feel offended by saying that the customer is making a false statement.

And I never said there was an empty packet being delivered, i said one item was missing from the packet and the value of which is Rs 237/-

You are making a false statement by saying the products are dispatched after necessary quality checks because the 3rd item from below was completely a wrong product being sent (a different pattern, style and color) -images attached below - So is this quality check??

See if I am saying a product is missing from the packet, why will i lie for that. How will I prove myself, if i would have known earlier, I would have clicked a video of packet opening
What are your guidelines and policies for product missing being found by the customer????

As a customer, if I can build trust on AJIO and make a Prepaid payment that is because of the trust and the brand name of Reliance Retail - Ajio
The same trust is being expected from your end for being a loyal customer of AJIO.

This is not the first order of mine on AJIO, if you check my history of shopping from your portal, multiple orders have been placed before and I think I have never raised any complaint of product missing earlier.

Even though it is a refund complaint for Rs 237/- it's not about a small amount, it is about ethics
It is about my current and future orders with AJIO

For your information, the above order was not a single pc order, i had ordered 4 items against above order no. There were 2 shipments being sent for the order. The 1st item from below came in one shipment which was delivered and other 3 were supposed to come in the 2nd shipment, but in the packet of the 2nd shipment there were only two items, the 2nd and 3rd item from below. The 4th item was missing in the packet

Below are the details of the order:

1) Teamspirit - Typographic Print Crew-Neck T-shirt with Doctor Sleeves --

2) Lee Cooper - Low-Rise Slim Fit Jeans
3) KG FRENDZ - Embellished Tulle Tiered Fit & Flare Dress -Completely different pattern received
image.pngThis peach color style is what was ordered
[protected]_[protected]_[protected]_n.jpgThis pink color completely different pattern received (Already have emailed you the image of this product )

4) Teamspirit - Striped Polo T-shirt --
image.pngNever delivered, missing from the packet

Kindly escalate the issue to your senior associate