Ajio — Delivery product not returning

Delivery product not returning, four product in one packet was delivered to me with order no FN[protected], out of which one product was delivered without tag, rest are ok. the untagged product i need to return but they are not accepting the return. neither they are replying properly in email. now they have cancelled the return. please help, four product in one packet was delivered to me with order no FN[protected], out of which one product was delivered without tag, rest are ok. the untagged product i need to return but they are not accepting the return. neither they are replying properly in email. now they have cancelled the return. please help