Ajio — Didn't receive my product/ also got no refund and no solution

It’s been more than 2months now I ordered few products from ajio, I paid the bill in advance, then half of the products were delivered perfectly and in good condition also genuine. Three products were still left to be delivered, when I received the package inside there was used and dirty trouser, and nothing else. So I complained more than 10times to ajio customer care, they just told me they will confirm from the warehouse so wait for 48hrs, and since then all I’ve waited complained again and again, still no solution, then they tell me to return the wrong product i got, but they can’t pick it up i will have to self ship it, I agreed to that too and did it, it go delivered in 3days I confirmed with delivery partner and sent them all the proofs, but now they say they never got the product back. And they cannot do anything, those products i order were worth 13.3k and all they are saying nothing can be done. I’ve been scammed by ajio. Worst online shopping experience ever. I’ve attached few of their mails screen shot, photos of bill, package, wrong product that i received everything.
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AJIO customer support has been notified about the posted complaint.
May 08, 2022
Updated by MihirT9
I never got a call back from them, nor did i get any solution, now they are saying nothing can be done they have shipped all the products right, not just that the wrong product that I received, i self shipped it to them but got no refund for that too.

 
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