Ajio — Fake delivery

My name is Abhay kumar
I have placed prepaid order ID#FN[protected] on ajio on 24 april
But the address was accidentally the old address were i lived 2 years ago the given contact number was not in use I tried to cancel the order but on ajio when product is shipped I can’t cancel the order I contact the customer support and told every thing they said don’t worry delivery boy will cancel the order. On 29 april i got a notification that my order is delivered so I contact costumer support they said i have raised the complaint and it will be solved before 6 may but today is 9may but i have not received my refund . So plz help me i need my refund