Ajio — Haven't received the refund

Hello ajio its been month i ordered some products and i had to cancel it and i haven't received any refund yet till now god please help me out. I used cc i had to pay bill. I had complaint alot but there was no response and they are marking complain as resolve which they didn't thats why i had to submit complain here. Thats my order id : FN[protected] . Help me out thankyou.