| Address: AJIO, c/o Reliance Retail Limited SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore – 560068 |
| Website: AJIO.com |
Hello,
This is complaint about AJIO.
In February of this year I have ordered clothes from AJIO, two items I returned and got money refunded. Order ID FL[protected] from 23/01/2022.
Since I was planning to make one more order I have kept refunded money in my AJIO wallet.
Next order with ID FL[protected] from 07 of February was done with COD payment option, money from wallet were taken to partially pay for this order and adjustment was displayed from common summ but not for separate items, so it was not clear for which item in my order wallet money were used .
Here are details ( pure maths):
Total amount 3975.00
AJIO wallet money taken :- (minus ) 282.16
Amount to be paid: 3692.84
Delivery came in four parts(screenshot ll be attached):
1. 294+288= 582
2. 299
3. 507
4. 2587
Summary is 582+299+507+2587= 3975
Usually items from AJIO come in few parts and few parcels. So, when I started getting deliveries I noticed, that i am paying full amount for each item as if my wallet money are not adjusted, I have called to[protected] [protected]@ajio.com and explained situation, they asked me to wait till order ll be complete and assured me that mistake won't happen.
I have got all items by 11 of February and I paid full amount in cash. My money from wallet were taken out and never refunded, not used for payment of this order too.
For almost two month from February 14 i am in communication with [protected]@ajio.com. Firstly they have tried to convince me that amount was used for payment, but I have proven that it was not, as on each packet amount to be collected was mentioned.
Than Ajio customer care said delivery person had collected wrong amount - which is also not true, as on a package it was clearly written how much to collect exactly and if it is true than it is internal issue of company and delivery partner, customer has not to suffer loss.
Here are few complaints numbers: Complaints ID: COM[protected], COM[protected], COM[protected].
Last reply I have got on 29 of March 2022 and as usuall it says -all issues solved, money fefunded.
But it is not true.
I want to make it public, that such kind of misuse of trust of customers is practicing on AJIO.
It is not a big amount, but its matter of principle- I have trusted my money to AJIO, money misused and not being returned even after many complaints. Never expected such a cheap tricks from AJIO.
Here I am attaching few screenshots
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