[Resolved] Ajio — Money Deducted but no order placed/ processing/ refunded initiated confirmation.

NamanV

from Mohali, Punjab

Apr 8, 2022

Address: 1st Floor, No. 74, Prestige Feroze Building, Cunningham Road, Bengaluru, Karnataka 560002, IN

Website: ajio.com

I placed an order of (three pieces of apparel) 2277.63/- ruppe at 5:57pm .

The payment was successful(through GooglePay UPI) but when i was again redirected to the Ajio app for order confirmation there was no confirmation of the order, the order is not even showing under received order/pending payment/refund/processing .

And i am submitting my query i mail because AJIO customer support team was not connecting to technician due to their unavailability.
And i am worried because i have got no email or any message regarding this issue even though i have registered both my email and mobile no. with AJIO .

Below i have attached my:
1. SBI transaction statement.
2. GPay transaction screenshot.

+2 photos

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Apr 9, 2022

Complaint marked as Resolved

After no help from the app i tried 1.Calling AJIO customer support (No agent was available to take call ) 2. I emailed them explaining the issue (They sent me text of refund processing after 4-5 hours) And after 2-3 days refund was processed into my account .

AJIO customer support has been notified about the posted complaint.