Ajio — My products delivered, payment done via cash on delivery. But products not shown delivered so I cannot proceed with the return.

I have complained about my products not marked delivered in the ajio application and cannot proceed with the return. I was only given dates one after another but not solution yet even after one month and closed my complaint with out a solution. This is just a fraud and I want to complain against this fraud.
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Same issue with me, they created 2 accounts of my name with same mobile number and email id, in one of them no transactions and in another shows transactions but I cannot use wallet money as otp is not coming. It's fraud company which makes money not by selling things but by making frauds like this

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