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Ajio — No refund Ajio

The product was broken and hence returned it. Ajio has initiated refund but the status is failed. I have followed up multiple times and sent my bank transactions and paytm transactions and yet they refuse to reinitiate the refund. When I call and explain the issue to customer care, they simply disconnect the call.

Return Id RT66133285 and order Id FN[protected].
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    SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
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