Ajio — Not processing Return/Refund for wrong delivered product

I placed an order Order ID #FL[protected]( SUPERDRY - Logo Print Pool Sliders ) on 27th March 2022 and there was a colour mismatch for the product.

So I placed a return request and waited for AJIO to respond. To my surprise, my return request was kept on hold for some time. When I connected with customer care they told this will get resolved in 2 working days ( multiple calls ).
Today the date is 28th April and there has been no resolution from their end and the return window has also been closed.

Also, without solving these issues AJIO is marking the issue as "RESOLVED" [attached screenshot]

This is such a pathetic service from a renowned organisation as AJIO.

please resolve this issue.

The latest complain id : COM[protected]
+4 photos
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