Ajio — Not refunding money after the return , the product is Missing and it is showing delivered

During sale I have placed several orders from ajio ... But in a large order ... They forgot to put one product yet the product is shown delivered .
Also I didn't get any refund of the product I have already returned..
I want refund of my amount 1136 rs and 101 rs refund for the missing product that is falsely shown delivered .
Also they say they've initiated refund of my other order but it is not showing in my bank statement .
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    SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
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