I ordered some products from the AJIO site and on May 13th the below product was delivered(screenshot attached). On May 14th I returned this product, return req:RT67370776 as the product is not good, it is not cotton as mentioned over AJIO Site. So you can see I returned within the defined time window for returning the product.
After that on May 25th I received a message saying Thank you for accepting the product and they cancelled my Return request. where as I did not cancel my return request. Imagine my surprise that I did not cancel my request and your site is forcing me to accept this rubbish product.
Post that I again reached out to Ajio CUSTOMER care, that day on of your CUSTOMER care executive said, he will place the return request my his side(2nd return request : RT[protected]. And again one more return was placed and I was assured that by June1st my issue will be resolved. On June 1st when no one picked the product so I again reached out to CUSTOMER care and then I was informed very rudely over the call by Mr Mohammed Sarfaraj that I have to ship this product as there are no logistics available to pick the product from my location. Question is when you can deliver the product why can't you pick the product?? so my issue remains unresolved.
Today I again called CUSTOMER care, Mr Shubham again informed the same info. SO You see I am helpless here.
Some thought on this entire fiasco :
1. Your site displays wrong info, CUSTOMERs buy the product and now CUSTOMERs are bearing all the pain, endless time over calls and also the hard earned money involved in buying this ### product.
2. You can deliver the product but can't pick it up, as informed by your CUSTOMER care guy that we have enough orders so we do not have people to pick the product.
3. it becomes my responsibility - CUSTOMERs responsibility to ship this product and then again may I have to follow up for my shipment money and then my refund as well. How convenient for you guys to say/ or do something like that.
4. How much time, energy I have wasted just to return this product now you can imagine. CUSTOMER should charge you for all this extra effort, how about that??
5. Will grievance team, be taking any action for all this failure and incompetency against all the people as due to them I am facing lots of issues?
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