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Ajio — Product pickup not done

The product pickup is not done.i have raised the return request on 23rd October but since then no pickup was done and no one contacted me for the same. I have contacted customer care several time but no action is been taken. Every time they give me new resolution date which never comes. Complaint number is Hi, your AJIO complaint COM[protected] has been assigned to the team concerned and will be resolved on or before[protected].
Product is 612 league boys waistcoat with welt pocket size.
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    SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
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