Ajio — Red tape shoes

I ordered red tape shoe and returned it the wishmaster came directly to my home saying pls return shoes from ajio I returned and he has bot updated or what ever the thing has happened I have not received refund I have all the proof of the complaint conversation they are not providing refund amd from their end they initiated again a new request for return how is it possible if product is picked up then again how it can be done amount is 971/- pls look into the matter