Ajio — Refund amount is withholding

I am here to report an online fraud which happened to me last year on Dec 16.

I have ordered a pair of TRIGGER jeans from AJIO Shopping app on 10/12/2021 and the order ID is FL[protected].
It was oversized so i requested for an exchange on 13/12/2021 and the exchange id is EX[protected].
It was too oversized jeans and i have to return the product and the return id is RT53783440.
I haven't received the refund amount of ₹2803 yet which i paid initially for the original order. The payment was done by cash. I contacted customer support and i was told to wait until 22/12/2021 to get the refund but i never received. So i contacted the CS again and they told me to wait for 29/12/2021 but then again they didn't refund the amount. I contacted them again and they told me to wait until 10/01/2021. I waited again but never got the refund amount so i contacted them again and they told me to wait for 18/01/2021 but the again they didn't refund. I contacted them again on 19/12/2022 and they said to wait for 26/01/2022 and they have restarted the refund process again. I contacted them again on 26th, yesterday but then again they said due to some technical issues the refund process has been failed. All these time they told me to wait for this many days and it's already been like 42 days and counting! Every time i contact them they registered complaints over complaints, 4 times they send me complaint id and the latest on is COM[protected]. It says that they have initiated the payment the it says the amount is refunded when i check the app but i never received it. If needed i will provide my bank account statement to prove me right. I have lost all hope and devastated as well as depressed because of AJIO's rude behavior. I hope you can understand from the above mentioned dates how i am feeling now. I feel like AJIO is mentally harassing me. In fact their executives never worked on this issue for the past 42 days which is proved from the number of days they got me waiting. I kindly request you to look in to the problem.

Please help me Sir