Ajio — Refund initiated but not received

I am writing to you to raise an issue about: Clothing, shoes & accessories

The issue that I have experienced was: Purchased a jacket on 22/12/2021
Exchanged it and it does not fit size issue was there I returned it.
Product was picked on 5/01/2022
Product reached their warehouse on 11/01/2021,
It was passed and they mentioned the status refund initiated and refund complete.
I haven't received my refund in my account yet
I have been calling them from 11/01/2022 they just giving dates but not resolving my query every executive is mentioning his/her own statement not replying to my mails either.

It occurred on: 11/01/2022

I want my refund money in my Bank account

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.