Ajio — Refund not received on return

Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout Bengaluru Bangalore District Karnataka India 560068

Website: www.ajio.com

I was asked to self ship my return items by ajio team, which is a complete gamble in the online shopping stream. There is no meaning in shopping online, when you have to personally take the pain to deliver the items to the warehouse located in a different state altogether, by coordinating with the postal services yourselves.
My experience with ajio has been extremely pathetic.
I have around 5000 blocked with ajio on account of the self ship ### they required.

Though the return items were self shipped by me on time, and received by the ajio warehouse, i havent got the refund within the agreed timelines.
I am forced to waste 2 hrs of my time daily on account of following up with the so called CUSTOMER service team of ajio, where the resolution for the problems arent found, instead, they keep me waiting by assinging a complaint ID, and take another 10 days to respond further.

I just hope my refund amount is received asap