I ordered a levis white jeans from the Ajio site on 31st of July. The product got delivered to me on 7th of August. After opening the package and trying on the product, I did not like the product color and design so I tried to return the product.
Initially I could not return the product as the application showed that there was no courier service available at the same pin code where they delivered the product the very day. I used another address for the pickup where the courier services were available. The product eventually got picked up on 27th of August. The pick up guy visited my premises on 27th August in the afternoon. He thoroughly verified the product and the tags, matched it with the image on his phone and asked me to check my application for the pickup done message. I check the application which revealed that pickup was done and he handed me a receipt of pickup done.
The application showed that refund will be generated till 10th of September 2021. On 5th of September I receive an SMS from Ajio saying that I have cancelled my return request. How can I cancel my return when the pick up has already been done?
After consistently calling the customer care numbers I wrote an email to the customer care stating in detail my problem. The reply i got was from one of there executives by the name Afreen Khanam who in the email wrote that the product they have recieved from me is Non-Ajio. How can a product be Non-Ajio when the pickup guy verified it with the picture and only then picked it up? If the product is Non Ajio, the pickup guy wouldn't have picked it up in the first place.
It occurred on: 7/08/2021
I want my refund . Where there are other ecommerce sites who refund the money the moment the pickup is done, Ajio is taking months to return me the money I have paid them even after returning the product .
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Yours faithfully,
uzma shafi
Order Number: FL[protected]
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