[Resolved] Ajio — Refund related issue

Rohit@abc

Jan 14, 2022

Address: Near Allhabad bank branch Ghurgutta Nanpara

My name is Rohit Tripathi and I ordered a product from Ajio on 8/12/2021 for Rs 13286 with order number FL[protected] Hugo Boss Jacket Black. My delivery took place on 12/12/2021. I Exchanged it because of size issue. Exchange order no. EX[protected]. Which was delivered to me on 17/12/2021. When I opened the box, there was nothing in it. The box was empty. I complained about product not in empty box on 17/12/21 at Ajio customer care whose complaint number is COM[protected]. To which I did not get any correct answer. So I complained again on 13/01/2022 whose complaint number is COM[protected]. Even after complaining several times. Till now I have neither received the refund nor the product. please respond to this complaint it is very important.So that I can get refund from Ajio

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Feb 10, 2022

Complaint marked as Resolved

Till now no action has been taken by the company to resolve my complaint. The company has sent me an email. The email address is customercare@ajio.com. It says that you cannot get the refund. We are unable to accommodate your request.

AJIO customer support has been notified about the posted complaint.

Feb 20, 2022

Updated by Rohit@abc Date.19/02/2022
Rohit kumar tripathi
Near allhabad bank.
Branch Gurgutta
Nanpara, 271865
Mobi.[protected]

To,
Ajio
C/o Reliance Retail limited
ss Plaza, 74/2 outerring road
29th main road, btm1st stage
By layout, Banglore 560068
Karnataka, india.

Subject-- Legal Notice for taking of necessary step in lieu of the unfair Trade
Practices.

Dear sir,
Under the instruction and on my self "mr Rohit kumar tripathi" I do hereby
serve upon you with the following Legal
Notice.

1- That i, mr Rohit kumar tripathi resident of Near -. allhabad bank Branch gurghutta Nanpara, Bahraich 271865 is a peace- loving and law- abinding citizen of India.

2- That I had bought hugo boss men jacket for Rs 13286 through your online on 8th December 2021. Whose order no. is FL[protected].

3-That I received this order on 12th December 2021. Which was exchanged due to size issue.

4-That I received the exchange order no.EX[protected] dated 17th December 2021 but the product was not there, the box was empty.

5-That I had then complained to the online customer care that the box was empty. Whose complaint no. was COM[protected].

6-That I complained and talked many times after this. But my client did not get any positive reply from you. Neither the product was received nor refund was given till date
.
7-That my client has been greatly hurt by your immoral act and behavior.

8-Thus in order to solve my difficulties, I request you to look into the matter with due importance, to give you a reasonable and convenient time to get back my refundable amount of Rs.13286. Paid at the rate of Rs.13286. The money should be given to my client. For which my client has suffered tremendous pain - my client's hard-earned money.

I would direct you to provide all the expenses in lieu of the possible recourse towards my client includes the compensation of Rs 5000/-for this harassment.

I look forward to your positive reply and solution to the above-mentioned problem and will wait until 15 days else you will be liable for any further legal recourse.

Kindly contact in the above address or the phone number provided.

Thank you
Rohit kumar tripathi.
[protected]@gmail.com