Ajio — Return and Refund not given by AJIO

Address: AJIO, C/O Reliance Retail Limited, SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bangalore 560068, Karnataka, India

I have ordered men sandal of CROCS (FLO[protected]) on AJIO online app which was delivered me on 02/03/2022 and when I opened the package I found that it was not the product I have ordered, I received female sandal of same CROCS brand which is totally useless for me. So I have returned the product with the reason and all tag available on product and it was picked up on 04/03/2022.

After few days we got update from them that there is no tag on product so it will be considered as "Non-Ajio" product and return that product back to me. Actually when I returned product it has tag but they have removed the same and return back product to us.

Upon calling customer care multiple times they are refusing to take product back and refunding the amount.

Please help on this.