Ajio — Return blocked

Ordered a shoe from ajio Order# FL[protected] on 30 september, which i later cancelled but it was still delivered on 5 october at my address as it was a prepaid order the delivery boy left it at the address . i tried to place return through the app but it shows error and doesnt initiate the return. i contacted the customer care but they didnt solve the problem, instead they sent tutorial on how to return order . i raised this complain multiple times, still got no help . the error is still there and the customer service is not placing a return. the item is woodland panelled ankle-length lace up boot worth Rs. 2, 797 . i want to return this product and get the refund .
Deliver to
housing colony phase 2, near thappa palace,
thappa palace,
UDHAMPUR, JAMMU AND KASHMIR
India - 182101
Phone : [protected]