[Resolved]  Ajio — return id: rt20624682, why is it taking this much time to resolve an issue where the mistake is done by ajio team

Dear team,

Kindly assist me with the below issue and i am unable to get a refund even after speaking with multiple supervisors.

The compliant tickets are being updated as we have received non-ajio products, then kindly provide me the proof by sending an email to justify or send me back the product.

I still don't understand why is it taking this much time to resolve an issue where the mistake is done by ajio team

Supervisors i have spoken with

Supervisor date
Hussafe 30-aug-20
Mohammed fakruddin 2-sep-20
Gagan 6-sep-20
Hussafe 9-sep-20
Fatima 11-sep-20
Raman 19-sep-20

Order id return id return id status brand product description pick up date refund date refund status
Fl[protected] rt20624682 return id has been cancelled skechers go step lite dynamic slip-on sports shoes 17-aug-20 27-aug-20 return id cancelled & no new return id created

For the mentioned return id: rt20624682 there were actually 4 products to be returned but only 1 product was picked up, mentioned above
Along with the above another return id: rt20621831 was picked up on the same date and the delivery team (Ecom express) has mixed up the products

Return id product to be delivered product delivered
Rt20624682 skechers - go step lite dynamic slip-on sports shoes nike - air zoom pegasus 36 textured lace-up shoes
Rt20621831 nike - air zoom pegasus 36 textured lace-up shoes skechers - go step lite dynamic slip-on sports shoes

Once the products were delivered back to the warehouse and after raising multiple complaints explaining about the mixup. Team has responded & provided partial solution

Return id return id status refund status
Rt20624682 return id cancelled & no id created to track the status no refund
Rt20621831 return id cancelled & created new return id: rt21531804 refund received

(Once the return id: rt20624682 was cancelled on 03-sep-20. I was able to create new return id: rt21552881 for the balance 3 shoes and the refund has been provided for them)

Kindly assist in providing the refund for the return id: rt20624682, as mentioned above as the return id is cancelled and product (Skechers shoes) is already delivered back to the warehouse. But i haven't received the refund

Complaints that were raised and multiple follow ups done but no resolution. All i get the response is "regret the inconvenience caused, will resolve the issue with in 2 working day"

Compliant id return id resolution date status
Com[protected] rt20624682 29-aug-20 open
Com[protected] rt20624682 29-aug-20 open
Com[protected] rt20624682 3-sep-20 open
Com[protected] rt20624682 28-aug-20 closed the ticket without resolving
Com[protected] rt20624682 22-sep-20 open