Ajio — Return ID #RT67688504 for a top I had ordered

Address: Haryana

I had created a return request for one of my orders more than 2 weeks ago, return id #RT67688504 for a top.
Initially the return request got cancelled automatically due to a technical glitch. When I again created a return request, I was told that the order would get picked up on 18th May 2022.
No one picked my order up, I called customer care on 20th May 2022 and I was informed that my area is non-serviceable due to which there is a logistical deficiency for pickup?

What kind of service is this? This is the first time I had ordered from Ajio and this is the kind of service I have recieved. If my area was non-serviceable, I shouldn't have been able to order the product in the first place, as usually it's mentioned on the platform itself if an area is non-serviceable. During delivery when Ajio is about to earn money from the delivery of a product, then all kinds of logistic deficiencies get automatically solved? And now when I want to return the product due to size issue and get a refund for the same, suddenly the area becomes non-serviceable? And now the customer care asks me to courier the product to the warehouse?
I stay at a prime location in Hyderabad which is a Tier-1 city. I do not stay in a rural area or in a remote location. Then why has this issue has come up now, after a successful delivery?

The order is in intact condition and in the Ajio packet itself. I want my refund to be initiated, and someone from Ajio to come and pick up the order. If my area was serviceable during delivery, it better be during return and refund as well.
It is not the matter of just money but the harassment of customers and lack of ethics by reputed store like Ajio. If basic logistics cannot be managed by Ajio, they better shut down the company.