Ajio — Return not initiated

Return ID RT67262056 And order id FN[protected] The product description says set of 6 mats but only 2 mats were delivered. They closed online return option the very same day it was delivered. I called several times and emailed in the last 20 days finally a person came to pick up the product and refused to take it as he could not scan the product. When I call the customer care they simply disconnect the call. Ajio is cheating the customers and making money by delivering faulty, damaged products and refusing to refund.
Please help.