Ajio — Return not picked up

Address: SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068

Website: www.ajio.com

Order ID FN[protected]
Order placed on Tue, 10 May 2022
Order delivered on Tue, 16 May 2022
Amount to be refunded: ₹690.00

1st Return Attempt on 17 May 2022
Return ID : #RT67696218
Complaint No.: COM[protected]

2nd Return Attempt on 25 May 2022
Return ID : #RT68378950
Complaint No.: COM[protected]


I ordered a dress that was delivered on 16th May. Due to a size issue, I placed a return request on the 17 May (#RT[protected] which was supposed to be picked up by the 24th of May. I waited till 24th May but nothing happened and on 25th morning I received a message from AJIO, “Hi Heli! We’re glad you changed your mind about returning the AJIO Product FN[protected]. Do continue to shop with us.” Attaching the message for your reference. This is where the issue started to begin. Return request (RT[protected] was canceled from team AJIO but the message said it was me who changed my mind and that's a lie, I never changed my mind. I quickly contacted AJIO on Twitter and they said it was a “Technical issue from their end.” Attached is the screenshot of our conversation. They gave me a complaint number COM[protected] which is of no use nobody contacted me.

I once again placed a return request on 25 May (#RT[protected] and the pickup date is 31 May. Today is 28 May I am getting no updates on this matter. The last date to return is 30 May. While I had other products to return and they all were picked up and refunded within 24hrs why is it taking forever to pick up this product? This same question I asked to AJIO Twitter team and email team but to my surprise, they were not ready the give me a proper answer and a specific date. They just gave me a complaint number COM[protected] which is of no use. I even tried calling on AJIO customer care number twice but all the executives are extremely rude, they are not professional and they take things personally one of the executives hung up the call in a middle of a conversation.

The last date to return is 30 May and I'm concerned that they'll just say that the date for return has passed and I'll be stuck with the dress I don't want. Please understand my frustration over this matter and help me as soon as possible.