Ajio — Returned the product, Refund is not even initiated.

Website: Ajio.com

Hi team, I have returned a product that I have purchased on Ajio and they did not initiate the refund
I contacted the customer care regarding the same and they are clueless as well. Please help
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    SS Plaza, 74/2 Outer Ring Road, 29th Main Road, BTM 1st Stage, BTM Layout, Bengaluru, Karnataka, India - 560068
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