Ajio — Salwar suit ordered

Address: Mumbai

Placed an order for 4 items on 24 th March, and i placed a return order for one the product ISNHI bandhani Suit, however after continuous follow up no one attempted for a return, and now I am being asked to do a self return, this whole process is very frustrating and inconvenient for me, i have raised complaints twice and executives gave false information that it will get resolved by 5 th april and 11 th april without providing any information on i have to make as self return due to logistic issues.

Isnt logistic issue to be resolved from AJIO side rather than customer suffering because of the system's failure.