Ajio — When i placed the order the money was deducted but the order was not placed

When i placed the order the money was deducted but the order was not placed!! It was on june 3, its almost a month, when ever i try calling customer care they newly write down my complaint and say it will be solved within a week but nothng such has happened!!!
Getting connected to customer care line is very dificult it will take almost half an hour to connect. Never expected such responce from ajio, please help me to get my refund