We had booked a flight for BOM-DIU-BOM, The flight from BOM-DIU got cancelled by the airline. They informed us that the refund for this flight will be issued within 3-4 days. Like normal passengers we agreed as no airline has ever done this. After waiting for over a month's time we contact them and our agent via.com they are informing us that we have flown and there is no refund. We have legit mails saying the flight has been cancelled from the airline and then again no one is answering for a refund. When we call the customer care, they agree that the flight has been cancelled but however have no answer for a refund and bluntly refuse to answer is for the refund. They ask us to connect to a different contact number who never answers the call. After trying to call them for over a month and not getting an answer, we are still trying. It is a hard nut to crack to get a refund. Getting my own money back for the airlines mistake .. what a hoax and cheating airline company.. I will never ask anyone to travel through Alliance air... The biggest cheats in the industry. This is not the first instance I have had with this airline... Need an immediate action.. my money is hard earned money .. it should not be stolen by these goons
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