Apollo Clinic — Downloading of Blood Report was not possible and no Assistance was available at the Clinic to Download the Report

Address: Flat No. A-3/2, IRCON Towers, IRCON Employees Housing Co-opt, New Town Rajarhat, Action Area-1, Kolkata - 700156

My Name is Anil Kumar De, 76 yrs of age and had given Blood Sample at 08:43 hrs in the morning of 27.11.22. I was to get my Report from WhatsApp No: [protected] in the evening at 19:02 hrs in the evening. I was provided with the USER ID (FNEWOPV504527) and Password (429834) to open my Blood Report after opening the Site www.apolloclinic.com/phr. However, Downloading of Report was not possible. I had wasted almost an hour with the Contact number[protected] in five attempts and the Prompt was that 'we are open from 7 am to 9 pm but none took the call and it appeared that there was none to take the call. Then I had called [protected] and I was advised to collect the Blood report from the New Town Rajarhat Clinic tomorrow in the morning after 8 am.
I am very surprised that there is no service provided to the Patients, particularly to Sr Citizen by Apollos Clinic even after paying 1.5 times the Charges for Blood test (LFT) than what I pay at Fortis Hospital at Noida which gives the Blood Report (LFT) positively in 3 hrs vis-a-vis almost 10 hrs in Kolkata and that too the Report Posted could not be downloaded and no assistance was available even though the System prompted that the Center was open from 7 am to 9 pm.
I request Apollo Clinic to kindly make enquiry and ensure appropriate action to the guilty person, if the investigation held reveals some indiscipline act on some part of the system. Regards, Anil Kumar De, Email: [protected]@rediffmail.com, Mobile: [protected], Apollo Clinic Bill No: FNEW-OCS-542170 dt 27.11.22