Apollo Clinic — Medical checkup - Need training for supporting staff

Today I had visited Apollo clinic at Indiranagar, Bangalore with my mother.
For me Annual medical by company and paid for mother 5900/- for master health checkup.

Positive Observations: ECG technician, Blood collect Technician, ENT & Gynecologist done their job very good.

Areas to be improved:

1) No friendly nature of team.

2) They already knows that there problem with ultrasound testing prior to I paid amount. After paying amount only they reveal that need to come other day for ultra sound testing. After that we came to know that, not working the same yesterday also.

3) No guidance was there what next after each test until unless repeat followup.

4) Not provided bill, after so many followups only they said like will share to mail after

5) No punctuality of staff. I did wait 1.5hr for at Echo test room even i am first person for that test.

5) I will raise raise a issue with my organization to not recommend Apollo for employee health checkups