[Resolved]  Apollo Munich Health Insurance — back dated coverage given member id ea00275637

Address: GURGAON HYDERABAD, Thanjavur, Tamil Nadu, 613007

My name - r thilagavathi. I have taken health insurance policy for rs500000/- policy no.120100/12001/2016/a005425/pe00199236 on 30.03.2016. Renewal premium debited for the year 2017 also during march2017. During 2018, premium debited from my account with in 30days from the date of the duedate. I. E. During april 2018. But the premium again recredited to my sb account during june 2018. I have informed the agent, bank about this. But nobody have given me any valid reply. But the agent told me to remit the premium for the year 2018, so that the coverge willbe given from the starting period. With his promise, again i have remitted premium during november 2018. Along with me, i have taken 2 other policies for my husband and son also, each for rs.500000/-. But to my utter dismay, back date coverage was not given for my policy. I have tried several times. But my problem not solved. Your company representative replied very rudely. So i want to discontinue all the 3 policies from your company. My a/c should not be debited towards premium for this year.
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Dec 16, 2019
Complaint marked as Resolved 
Apollo Munich Health Insurance customer support has been notified about the posted complaint.
Nov 07, 2019
Updated by Petttai
reply not yet given. If reply not given tomorrower, matter will be taken up to next level .mobile [protected] and [protected]
Verified Support
Nov 08, 2019
Apollo Munich Health Insurance Customer Care's response
Hi, our team is currently reviewing your query. You will receive an update shortly.
Nov 12, 2019
Updated by Petttai
I have received intimation that premium will be debited from my account on 14.11.2019.As I have informed you already because of non coverage of my policy from the back date, I don't want to continue you with your company. When I contacted the Canara Bank officials regarding this, they have told me not to keep sufficient balance in my account. Very lethargic way of dealing the complaints. Very very poor service. Till date I have not received solid reply from your end. I want to escalate the matter to your next officials. Let me inform their contact number.
Nov 13, 2019
Updated by Petttai
You have closed the case as resolved. What is your resolutions?
Verified Support
Nov 14, 2019
Apollo Munich Health Insurance Customer Care's response
Hi, Our concerned team has shared their response on your registered e-mail id. Please do let us know if there's something else we can help you with.
Verified Support
Nov 15, 2019
Apollo Munich Health Insurance Customer Care's response
Hi, Our concerned team has shared their response via letter. In case of any further queries, please let us know.
 
1 Comment

Comments

Dear sir
I want NOC immediately from apollo munch health insurance my Agency code is 80155206
I worked from bharuch but its not easy for me, so i can not abbe to do business kindly do the need full. My contact no is
+91 [protected]
Apollo Munich Health Insurance Customer Care's response, Nov 11, 2019
Verified Support
Hi, thank you for sharing the details with us. We'll get back to you at the earliest.
Apollo Munich Health Insurance Customer Care's response, Nov 11, 2019
Verified Support
Hi, our team is currently reviewing your query. You will receive an update shortly.

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