Apollo Munich Health Insurance — health wallet - family floater insurance policy

Address: Gurgaon, Haryana, 201301

Website: gmail

I have purchased a health policy where the reserve benefit of rs. 5000 was assured, but when i go the final document, it was missing. I am writing/calling daily but not getting any response/solution for the same.
Policy purchased date is 15th jan 2018. The call center person (Employee id :[protected] has assured me the resolution by 17th jan 2018, but till now i have not received any feedback on mail (Have been writing at [protected]@apollomunichinsurance.com and [protected]@apollomunichinsurance.com - binay kumar tiwari), no response till date from their side.
Very unfortunate to get connected with apollo munich, will never refer this to anyone, pathetic customer handling. No response time